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Keywords / Skills : Symantec/Altiris, Windows Servers 2003 2008R2, 2012R2, Active Directory, DNS, DHCP, Powershell, VMware, ServiceNow

7 - 10 years
Posted: 2019-04-23

IT/Computers - Software
Technical Support Engineer
Any graduate
Posted On
23rd Apr 2019
Job Description


          Microsoft server side support tickets through our ticket queue system that have gone through our Help Desk support 1-3 tiers

          Support and administration of Microsoft Windows Server, versions 2000, 2003, and 2008

          Support and administration of Microsoft Exchange, versions 2000, 2003, 2007, 2010

          Support and administration of Microsoft SQL Server, versions 2000, 2005, 2008

          Support and administration of Microsoft Active Directory environments

          Support and administration of Microsoft Server Clustering and SQL Clustering

          Troubleshooting and maintenance of all above mentioned Microsoft Enterprise level products

          Knowledge and troubleshooting capability with multiple high availability solutions

          Continuous proactive maintenance, auditing, and monitoring of our customers Microsoft environments

          Basic troubleshooting of Citrix systems and end user issues

          Following thorough Change Management processes and documentation

          Following thorough Root Cause Analysis processes and documentation

          After hours oncall weekly rotations throughout the team

          Business hours ticket queue owner and handling weekly rotation

          Working with other infrastructure teams as well as non-infrastructure teams throughout organization on tasks

          Implementing server hardening/security best practices

          Server performance/capacity planning

          Troubleshooting supported end user application server issues

          Responsible for maintaining supported customer applications that may require modifications to work in a client server environment

          Responsible for all tuning, monitoring and performance recommendations of the Microsoft systems

          Thorough environment documentation


          Bachelors degree in Computer Science/information Systems or equivalent
          5+ years experience with Windows 2000 / 2003 / 2008 Servers
          4 – 10 years experience in managing Microsoft Systems in a 24x7 environment
          2 – 4 years experience managing mid to enterprise Microsoft Environments.  Specialization in Exchange, SQL or Active Directory a bonus.
          Microsoft Certification or equivalent preferred.
          Strong understanding of active directory and Group Policy
          Extensive knowledge of Windows Server operating systems (Windows 2000, 2003, 2008), performance monitoring and tuning
          Strong understanding of Microsoft Exchange, much experience is preferred
          Strong understanding of Microsoft SQL, much experience is preferred
          Strong understating of Clustering and other high availability technologies is preferred
          Strong understanding and experience of Active Directory and group policy
          Good knowledge and understanding of scripting for use within MS environments and MS enterprise level products, much experience is preferred
          Good leadership skills to effectively mentor and lead junior level personnel
          Good analytical and creative problem solving skills for design, creation and testing of complex systems
          Good understanding of architecture (Not an architect)
          Strong written and verbal communication skills
          Strong organization skills to interact with customers to prioritize work, balance and lead complex projects
          Ability to work independently and as part of a team

About Company

Secure-24 is a premier provider of managed IT operations, hosting and cloud services, providing highly available environments and expert management and support for your business critical applications. Performance, security and high availability are paramount to the fulfillment of our business model. Our passion for excellence and customer success means that whether we host SAP R 3 applications, perform data replication, or help customers maintain compliance with Sarbanes Oxley, HIPAA or FISMA, we will work with them personally to make sure those processes operate seamlessly. Secure-24 takes advantage of our world class data centers in Michigan, Nevada and Arizona to provide secure, high availability, failover-capable environments for our solutions. Our business model allows us to take advantage of economies of scale in providing premier, fully managed hosting solutions, at a minimal cost. Secure-24 is a SAP certified Hosting and Cloud Provider with a broad SAP Basis Competency Center and an Oracle Gold Partner for hosting Oracle Enterprise Performance Management (EPM) solutions such as Oracle E-Business Suite, PeopleSoft, JD Edwards, and Hyperion.
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