E4k Digital Agency is a UK based software development company which is looking for .net developers/ programmers with MVC Experience for our office in Coimbatore. We are looking for talented candidates who are technically oriented and have a passion for developing and supporting business applications. They should be able to work independently and also within a team to fulfill the client's requirement. Self learning is considered as a added advantage. Only apply if you wish to working in the Coimbatore office.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases