We are a Global HR solutions company with four focus verticals, namely - Hiring Solutions , Employability Training, Workstreets & Managed Staffing. Solution Delivery Capabilities in India , Middle East , USA . Executive81 is lead by Industry Experts having strong experience in Building and Scaling Business in HR and Recruitment Industry .
We are professionally driven organization with corporate work culture , we provide equal opportunity of growth to our employees and help fast track their careers and become leaders in the organization. Learning and Development is part of the organization , special attention is given to Employee Skill Development to help them take on new challenges and boost their careers within the organization.
Our quality delivery process ensures high quality services to all our clients and ensures strong client engagement. Our proactive and consultative approach helps increases depth of our client engagement which in turn creates win win situation. We have always believed to be closer to our clients when the times are tough and ensure high performing resources are presented to help our clients achieve their business goals
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases