Immediate Requiement for Telcaller Position - Hyderabad
Job Location: Hyderabad Job Position :- Telecaller Qualificaton : Any Graduate Experience :- 6 Months & Above
Should have telecalling or Counseling experience Should be able to generate walk-ins and convert them in to admission Should have worked under Targets Should be very energetic/enthusiastic/ambitious to achieve targets Should have very good convincing skills Should process good communication skills Should have computer knowledge
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases