2Coms Consulting Pvt Ltd. We have high ethical standards, and it shows. Our roster of client referrals proves that our focus is truly on quality customer service. We are dedicated to making your experience with us the best it can be. Our entire existence revolves around having satisfied, engaged and happy clients and candidates, and we go to extraordinary levels to make it happen! The value created for clients in the last twelve years has determined our rapid growth and has strengthened our brand worldwide. Our clients are global companies. We work with our clients as partners and with each other as a team. Our advice and solutions are shaped by each client's unique needs and business context, and are designed to ensure that clients get the best return on their HR spending. We balance employer and employee advocacy in providing objective, expert guidance. Our drive for innovation, our client devotion and the ability to make the client's challenges our own are 2COMS hallmarks.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases