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Keywords / Skills : Technical Support, TSR, Technical Support Executive, TSE, Desktop Support, IT Helpdesk, TSA, Helpdesk, Technical Support Engineer, Tech Support, h/w networking

1 - 3 years
Posted: 2018-02-28

Job Description
Designation: Technical Support Associate

- Email and Chat support to US based small and medium enterprises and customers

- 24*7 shift environment

- Hardware, Networking and Software Level Troubleshooting

- Excellent written and verbal English communication

- Job Location: Pune

Roles & Responsibilities:

- Troubleshooting / Fixing desktops, portables and peripherals for small and medium business as well as consumers both US and Canada.

- Real Time Technical Support.

- Excellent written / phone etiquette skills.

- Demonstrates initiative and good judgment in resolving issues effecting customer satisfaction.

- Good knowledge of Dell Products and peripherals.

- High level of Initiative and extremely motivated. Ability to work in a high-pressure environment.

Candidate Profile:

- Graduate (Technical-BE/BCS/BCA/BSc (IT)) Fresher’s or Undergraduate candidates with 12 months of experience can apply.

- Highly Proficient in Computer Hardware, Networking and Software.

- Ability to demonstrate strong analytical, problem solving and multi- tasking skills.

- Must be a Team Player.

Contect person:HR Priyanka 7420067070 OR Whatsapp
Email id:[HIDDEN TEXT]

About Company

JobShop Consulting is the name to reckon with IT, BPO, KPO, Banking, Finance, Manufacturing, Media & EMPI recruitment services. We ignited to succeed on 5th of Jan 2015. We at JobShop Consulting provide jobs, career advice and recruitment services.

Our company is well reputed for excellent mapping, accurate assessment with the right opportunity across the city. We believe in consistent performance and improvement of our services. Our major assets are people and want to deploy right people for the right job on the given time.

We want to hire people whose passion intersects with the job, so then they will not require any supervision at all. Their fire comes from within, not from without. Their motivation is internal, not external.
About Recruiter
HR Somesh Hankare
Jobshop Consulting
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Skills I hire for excellent communication,voice, technical support
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