Who We Are Ubitech Systems is an IT and Electronic Systems manufacturing firm based in Pune, India. The firm was established in the year 2012.We have teams having expertize in various domains such as Embedded Systems Development, Web Application Development, Data Engineering, Product Concept Development & Design,We encourage conducting research in various domains in our organization so as to produce more efficient and elegant products and solutions as we grow on.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases