Required candidates with good communication skills . Ready to work with 24*7 enivorinment
Skills Required For Job-
- Basic Computer Knowledge
- The ability to work in a team environment.
- Should be comfortable working in night shifts.
QUALIFICATION AND ELIGIBILITY CRITERIA -
- Under Graduates/ Graduates/any fields
WORK ENVIRONMENT AND BENEFITS OF WORKING IN BPO
1. A great place to build your career.
2. There are career opprtunities available to suit every individual.
3. LEARN AND EARN options to fast track your career by offering a variety of paid education programme affiliated with various reputed universities - these programs include both graduate and post graduate options.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases