Keywords / Skills : international process, digital marketing, calling, inbound calls, customer handling, voice, international call center, international bpo, customer care executive, customer service executive, csr, semi voice
Functional Area: Webchat / Digital marketing / Semi voice/ Non Voice/ Customer Support
Interested candidate can call at 9163111800 Hr Victor.
Job Description :
** Excellent Communication in English ** Any Fresher / Graduate can Apply ** Comfortable to Work 24*7 ** 5 days working 2 days week Off (Rotational Shift) ** Dealing with Inbound calls and helping the Customer Queries ** Good Knowledge in Computer ** Good Knowledge of customer handling ** Salary from 1.8 LPA to 5 LPA ** Other Benefits like PF, ESI,Medical Claim , Incentives , Cab Facilities
Interested candidate can Apply Asap at [HIDDEN TEXT] or call/whatsaap @ 9163111800
Thanks And regards Hr Victor Gomes 2COMS Consulting Pvt Ltd. Desired Candidate Profile Please refer to the Job description above
2Coms Consulting Pvt Ltd. We have high ethical standards, and it shows. Our roster of client referrals proves that our focus is truly on quality customer service. We are dedicated to making your experience with us the best it can be. Our entire existence revolves around having satisfied, engaged and happy clients and candidates, and we go to extraordinary levels to make it happen! The value created for clients in the last twelve years has determined our rapid growth and has strengthened our brand worldwide. Our clients are global companies. We work with our clients as partners and with each other as a team. Our advice and solutions are shaped by each client's unique needs and business context, and are designed to ensure that clients get the best return on their HR spending. We balance employer and employee advocacy in providing objective, expert guidance. Our drive for innovation, our client devotion and the ability to make the client's challenges our own are 2COMS hallmarks.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases