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McAfee Anti Virus Admin for Bangalore

Keywords / Skills : McAfee Anti Virus Admin for Bangalore

5 - 8 years
Posted: 2019-08-12

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
12th Aug 2019
Job Ref code
14-00186
Job Description

Job Description

Customer name ­- Robert Boch

Location - Bangalore

Timing - UK shift

Notice period – Max 10 Days

Roles and Responsibilities : McAfee Antivirus Administrator : 5 + years of experience

JOB Description: (Skills/ Technology):
• Antivirus Admin - McAfee Configuration & Management of McAfee Antivirus application for desktops/ laptops/ Servers.
• Develops technology implementation plans for primary and secondary Anti-Virus server environments. Troubleshoot Antivirus issues such as virus outbreaks, virus definition issues, Experience in Antivirus Client deployment strategy Experience in Reporting task..
• Resolution of Incident/problem/request logs within contracted SLA targets and working with support teams to ensure users are regularly updated.

Required Skills:
• Experienced in MacAfee EPO 5.0, 4.6, 4.5, 4.00 & 3.6 , VSE 8.8, 8.7, HIP 7.0,DLP,Endpoint Encryption, Site Advisor.
• Effective communication skills in both verbal and written English Very Client focused with regards to service delivery
• Self-driven and able to work by himself/herself or within a team
• Good analytical and troubleshooting skills (the ability to think logically through a problem)
• Ability to prioritize, have the initiative, tenacity and commitment to see issues and problems through to resolution.
• Good organizational, interpersonal and documentation skills.
• Must be versatile and able to adjust to different target audiences.
• Open to learn new technologies & deliver as per the service requirement.
. Desired Certification in McAfee products An understanding of Remedy

Additional knowledge:
. Incident management
. Log management
. Tools – Fire eye, Malwarebytes, Splunk etc.

Primary Responsibilities:
• Monitoring client anti-virus network through vendor console –MacAfee Experience in Antivirus Client deployment strategy.
• Updating Signature files, every server/workstation with latest DAT/patch versions
• Generating reports from console
• Working on user issues through incident tickets and walking the user through email/call to ensure resolution
• Handling virus threat outbreak, High Severity issues.
• Communication with clients/accounts team on daily/weekly analysis
• Coordinate activities with colleagues, client and onshore counterparts.
• Provide live assistance to complex/unknown issues.
• Proactively identify and escalate controversial and more complex problems to higher level managers and collaborate with managers to close the issues.
• Publish Malware patterns for support areas (trend and industry benchmarking) for action planning and strategy
• Maintain the capacity and availability aspects collaboratively with the global team members to ensure optimum performance.

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