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Keywords / Skills : Good communication, graduate, fresher, bpo fresher

0 - 3 years
Posted: 2019-09-12

Job Description

Communicate with client customers via chat or email to help resolve the issues

being faced

Receive, process and verify the accuracy of orders from customers

utilizing the companys internal CRM/mainframe systems and customer

purchase orders

Thoroughly and efficiently gather customer information, access and

fulfill customer needs, educate the customer where applicable to

prevent the need for future contacts and document interactions through

contact tracking

Access the company's internal systems to obtain and extract order

information and provide customer service management with the data for

inclusion in various scheduled and special reports

Initiate required action for response to customer service requests for

order changes, including the maintenance of order/customer information

files and communicates changes to the appropriate


Maintain customer records by updating account information

Below are the Job Details:

-This is a Back-end Process

-This is not a calling or voice process, purely into Back office

-Resolving customer queries via chat

-Excellent Communication Skills


Qualification: Graduates with no experience :-
salary-14k(Including PF+ESI)

Please mention Chat in the subject line while sending Cv.

Interested candidates please email me your CVs on [HIDDEN TEXT]

Accenture is an equal opportunities employer and welcomes applications

from all sections of society and does not discriminate on grounds of

race, religion or belief, ethnic or national origin, disability, age,

citizenship, marital, domestic or civil partnership status, sexual

orientation, gender identity, or any other basis as protected by

applicable law.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: NON Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Thanks & Regards,

Lipsamayee sutar
HR Recruiter – 2COMS Consulting Pvt. Ltd.

+91 6371571186

About Company

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.

2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.

Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.

By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.

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