CEEI is driven by this belief along with strong and proven ability to enable, "Leading through Learning"...
CEEI is a next generation executive education firm focused on measurable outcome oriented learning for participants and ensuring that such learning is anchored back well into their respective organizations. CEEI focuses across the spectrum of executive learning from strategic to functional learning requirements; help organizations to co-create Next Practices, thus enabling their short term and future-ready states; CEEI brings in the best of the faculties, educators, practitioners and management institutes from around the globe along with advanced talent analytics practice to help its clients achieve and retain a leadership position through learning and development. At CEEI, we believe that some of the best solutions towards organizational problems are brought in through proper capability enhancement of its existing talent pool through providing best-in-class capabilities throughout the engagement life cycle.
Today, our clients engage with CEEI for its unique business insights and best-fit interventions by leveraging a matrix of vertical and horizontal acumen, with years of experience in management research, public policy, executive coaching, consulting and advisory services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases