RMVS Infotech Pvt Ltd. Transforming Business. Improving Experience. Expanding possibilities. VOIP VoIP services provider that delivers comprehensive and Unified VoIP solutions, including virtual numbers. We integrate managed IP voice and data solutions quickly and economically, offering enterprises flexibility, lower cost of ownership and decentralization RECRUITMENT We Offer End to End pragmatic solutions to complex HR Recruitment challenges, tailored to Clients' Business . We Ensure to get the best fit as per requirement. BPO We are one of the leading consulting, technology and outsourcing services provider, we offer an array of integrated services combining top-of-therange technology with deep sector expertiseL AUTOMATION/IVR An IVR is a telephony menu system that allows segmentation and routing of callers to the most appropriate agents within your team IT SERVICES We Offer best web design & development company that focus on delivering Responsive customized website, SEO, Digital Marketing and Android App as per the client's requirements
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases