1. Candidate should be graduate in any discipline. 2. Science, Pharma & Technical graduate would be preferred. 3. Ability to handle the existing clientele base as well as introducing new clients for business expansion.
4. Candidates reporting will be to the Manager Marketing at our Dwarka, Sec-17 office.
5. Candidates must have a good communication skill.
We, Shree Ram Alkalies & Chemicals (P) Ltd SRACL is one of the leading company that was established in the year 2007. We started to begin our journey with small objectives but big vision of 15 years back. Long enough to test the character of an organization. Be it recession, inflation, increased competition, we have lived it all. And for sure, all the turbulence have made SRACL a stronger and progressive company. Our stern resolves to supply quantity chemicals and trek customer satisfaction to a new height has yielded unbelievable results.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases