ICM started small, with its focus on manufacturing high quality Calcium Carbonate to the present day of owning more than 10+ manufacturing units globally and innovating in its very own field of Calcium Carbonate and serving to its clients belonging from more than 20+ sectors.
ICM, heading towards innovative calcium carbonate has got its own 6+ patents in its own field, and is very proud to say that - we are the only company to have it!
ICM today posses a humongous capacity to process Calcium Carbonate about - 21000 M.Ts/Month and aspiring to have its own base in every state of India by 2020 with a dream of making 1.2 million tons per annum, and we are marching towards it.
ICM has its presence in day to day life of a person involving ourselves in various products which our clients’ make, be it a Toothpaste or an A/C Cabinet - We are present everywhere!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases