Iha consultancy Services established in 2005, with the primary aim to support small and medium enterprises, has lately added construction to it’s portfolio of activities. Today the company is in a position to provide comprehensive strategies for construction businesses for achieving better results in their operations. Iha consulting services with its headquarters in Hyderabad is promoted by professionals with well over 40 years of standing, representing different continents, with extensive experience in the areas of technology, markets, business applications, and understanding entrepreneurial needs and challenges. The promoters have worked with renowned, successful and well-known names in the world in diverse areas of business management.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases