Divya Dipti Construction is a promising Real Estate Development company. They develop residential properties with an aim to provide the best in quality. They have impeccable efficiency and remarkable management which will take them a long way in Real Estate development. They have a dedicated and experienced team of architects and workers who slog day in and day out to deliver projects on time to their customers. Their aim is to see their customers happy by providing them with dream homes equipped with all the modern amenities and features.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases