TFG Vacations India Pvt. Ltd., an ISO certified company is engaged in providing world class services to the customers in Travel & Tourism Sector. We are looking for passionate people to join us and customer support Executive for developing good rapport/relationship with customers & thus promoting our business model. Main Features of Job Males/Females with pleasing communication skills & having basic knowledge of computers are welcome. Comparatively higher remuneration (weekly/monthly) Extra parks & motivational rewards for good performance No Need to leave your regular job/business/studies etc. Complete support from Company at every level.
When you wish you to be at your dream destination amongst the most exotic locations of the world, simply knock the doors of "TFG VACATIONS INDIA PVT.LTD.". We are one of the largest & finest Travel-Tourism companies based in India, offering you diversified tour packages including every corner of the world. We have amassed the best tour packages so that you can explore every nook and cranny of Indian beauty without worrying about budget, convenience or anything else.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases