Welcome to THE METROES EXPRESS CARGO PVT. LTD. At heart of this effort is the Youth in Global Business & better Management Studies in the Country. At THE METROES, we not only understand change but actively encourage it. Management education is more than just academics. In calculating the winning attitude and empowering them with all the skills necessary to take on the dynamics of a challenging corporate world. Our aim is that we excel it. We seek to develop you to be successful business leaders of tomorrow. But we need your commitment to learn, to imbibe and contribute to the process. We believe that achievement is high when each member of the team does everything he can without even being required to do so.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases