Credence Chem Pvt. Ltd. caters industrial users by importing, storing and distributing various industrial chemicals to shape our victory. We supply numerous chemicals to the industries like Agro Industry, Construction Chemicals Industry, Lamination Industry, Packaging Industry, Paint & Coating Industry, Pharmaceutical Industry, Plastic & Rubber Industry, Printing Ink Industry, Resin & Adhesive industry, Soap & Detergent Industry and many more.
We are equipped with necessary underground storage tanks that are capable of storing huge volume of explosive solvents and a warehouse to keep intact and refilled barrels. We believe that the only way to grow and achieve success is to keep our customers satisfied. We have been serving various industries with quality and commitment. This has earned us reputation of being a reliable and trustworthy company that caters to the needs of our customers. By joining hand with us our customers can concentrate on their core business activities.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases