Marketing Associate will be required to: (i) Research & understand the product portfolio (ii) Conduct market research by visiting strategic customers to understand their needs first hand (iii) Create marketing plans and execute them to create awareness (iv) Identify new clients and charter into previously unexplored territory (v) Help develop new business by providing directions based on research
Are you a creative individual marketing tired, boring products that have no uniqueness? Would you rather use your creativity and marketing skills to reach out to customers pan-India with our distinct product range. We at Bombay Tools Centre (Bombay) Pvt Ltd are focused on offering industrial products to our clients at sustainable pricing. Our vision is to be leading suppliers & distributors of world class industrial products. We believe in building brands and products that evoke loyalty and trust while being unique. If you are an individual looking to grow both personally and professionally through-out your career while being a super achiever we invite you to be part of our growth story. Only self-driven individuals ready to tackle challenges head-on, persistent and customer-centric may apply
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases