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Keywords / Skills : CMS

4 - 6 years
Posted: 2019-07-21

Industry
ITES/BPO
Function
IT
Analytics/Business Intelligence
Role
Marketing Analyst
Education
Bachelors
Degree
Posted On
21st Jul 2019
Job Ref code
124901
Job Description
Job Description :
Job Description: GENERAL SUMMARY Dell Commerce Experiences – Content Management team is responsible for driving online content innovation to enhance user experience and improve business performance of the Global Dell websites in over 100 countries. The Analyst role for Product Content is responsible for syndication and maintenance of online eSupport content for Dell websites worldwide. He/she performs duties of a Content Developer in an individual contributor capacity and assists stakeholders with strong CMS expertise, and global web content creation. He/she should ensure high‐quality, timely online content maintenance as per the defined SLAs and SOPs. Primary Duties: • Maintain eSupport content for Dell.com within SLA and consistently deliver high quality output • An eye for detail to ensure customer ready content is delivered • Be a CMS expert and advisor on technical challenges and understand content workflow implication • Understand and liaise with stakeholders, if required, to understand business, technical, and status update requirements • Update eSupport content as per regional business unit requirements • Support creation of reports as required by the client • Timely execution of requests as per the delegated priorities • Suggest innovative solutions to technical challenges • Conform to SOPs as defined • Work as a team effectively with a willingness to learn new skills and be adaptable • Manage and deploy content migration projects • Coordinate and work with global teams to fix technical issues • Effective personal queue management to ensure prioritization of requests as required • Identify areas of opportunity to optimize processes and improve efficiency Skills and Qualifications: • Graduate with 4+ years’ experience, working knowledge of HTML5 and JavaScript preferred • Familiar with digital imaging tools like Photoshop • Intermediate Microsoft Office software skills: Outlook, Excel, PowerPoint and Word • Familiar with online metrics and reporting using site catalyst and/or omniture will be an added advantage • Ability to engage and collaborate with stakeholders. • Excellent execution skills with high quality, focus on prioritization, timeliness and SLA adherence • Good communication skills ‐ verbal and written English language. Additional languages are a plus • Content Publishing using enterprise level CMS (MOSS, AEM, Sharepoint) or advanced customization and publishing experience using Wordpress, Joomla, etc • Abreast with trends on ecommerce platforms and online businesses
Key Skill(s)

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