Atos Pvt Ltd Atos SE (Societas europaea) is an international information technology services company with annual 2012 revenue of EUR 8 . 8 billion and 77 , 000 employees in 47 countries . Serving a global client base , it delivers Consulting & Technology Services , Systems Integration and Managed Services . With its deep technology expertise and industry knowledge , it works with clients across the following market sectors: Manufacturing , Retail & Services; Public sector , Healthcare & Transport; Financial Services; Telecoms , Media & Technology; Energy & Utilities . Atos is focused on business technology that powers progress and helps organizations to create their firm of the future . It is the Worldwide Information Technology Partner for the Olympic and Paralympic Games and is quoted on the NYSE Euronext Paris market
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases