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Manager Warranty Analytics
Sorry, This job is expired.
Manager Warranty Analytics
ValeurHR E-Solutions Private Limited
Keywords / Skills :
Warranty Analytics, SAS , Enterprise Guide, Analytics Solutions, Statistical, R, JMP, Forecasting, Relationship management, Multivariate analysis
Mumbai
0 - 3 years
Posted:
2019-09-01
All Jobs by this Recruiter
Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
1st Sep 2019
Job Ref code
110843000008421119
Job Description
Job Description:
Objectives of Role
Serve as the liaison between the client team and the onshore team to ensure smooth delivery of services
Maintain quality and service standards in support of the contracted Service Level Agreement
Gradually build basic analytical competency in the team by calibrating outcome with client analysts
Support client team & Onshore in the development of analytics techniques based on client warranty data to support reliability and product engineers in problem detection and resolution
Main Accountabilities
Operational Responsibilities
Setting up the new service, develop the analytics methodologies with the client & onshore team, and make sure that the business requirements are met.
Gather knowledge from client engineers and build skill to analyze reports
Recommend and implement process changes to drive efficiencies
Tracking and improving Emerging issue identification and prioritization
Support ad-hoc complex analysis not supported by SWA and continuously improve root cause analysis methodology and tool set
Guide and mentor Analysts Expert
Work with Client engineers and onshore team to resolve any issues with respect to delivery and performance
Implement practices and metrics to improve operational efficiencies
Develop Key Performance Indicators (KPIs) to monitor Client-specific operations
Process optimization, using analytics and performance measures to drive continuous improvement
Responsible for communicating service level performance to client.
Monitor and interpret process KPI’s
People Management Responsibilities
Need to be a good team player and lead, involve the team members for smooth day to day operations
Participate and be involved in management activities
Provide feedback and help team members in process improvements and KT the process as required.
Participate in conducting health assessments and improvement opportunities and audits for the project on a periodic basis and communicate to management and key stakeholders
Relationship management - build and maintain relationships with clients & Onshore team
Skill Set:
Technical Skills
Experienced in SAS Warranty Analytics
Experienced Base SAS programmer
Experienced Enterprise Guide / Enterprise Miner User
Experienced in Analytics Solutions as a developer
Core Competencies
Preferably experienced in at least one other statistical tool: SPSS, Statistical, R, JMP
Experienced on using point-and-click applications, such as a Web browser
Expert level capability in use of desktop software (MS Office Suite, with focus on analytical skills in Excel)
Aptitudes
Analytics "ndash data miner expert
ANOVA / Regressions
Multivariate analysis
Forecasting
Survival / Reliability model
Clustering techniques
Proactive and team player
Relationshipmanagement
Strong Verbal and written communication in English
Key Skill(s)
Warranty Analytics
SAS
Enterprise Guide
Analytics Solutions
Statistical
R
JMP
Forecasting
Relationship management
Multivariate analysis
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Additional Comments
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Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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