Manager Warranty Analytics

Job Description:

Objectives of Role

 Serve as the liaison between the client team and the onshore team to ensure smooth delivery of services

 Maintain quality and service standards in support of the contracted Service Level Agreement

 Gradually build basic analytical competency in the team by calibrating outcome with client analysts

 Support client team & Onshore in the development of analytics techniques based on client warranty data to support reliability and product engineers in problem detection and resolution

Main Accountabilities

Operational Responsibilities

 Setting up the new service, develop the analytics methodologies with the client & onshore team, and make sure that the business requirements are met.

 Gather knowledge from client engineers and build skill to analyze reports

 Recommend and implement process changes to drive efficiencies

 Tracking and improving Emerging issue identification and prioritization

 Support ad-hoc complex analysis not supported by SWA and continuously improve root cause analysis methodology and tool set

 Guide and mentor Analysts Expert

 Work with Client engineers and onshore team to resolve any issues with respect to delivery and performance

 Implement practices and metrics to improve operational efficiencies

 Develop Key Performance Indicators (KPIs) to monitor Client-specific operations

 Process optimization, using analytics and performance measures to drive continuous improvement

 Responsible for communicating service level performance to client.

 Monitor and interpret process KPI’s

People Management Responsibilities

 Need to be a good team player and lead, involve the team members for smooth day to day operations

 Participate and be involved in management activities

 Provide feedback and help team members in process improvements and KT the process as required.

 Participate in conducting health assessments and improvement opportunities and audits for the project on a periodic basis and communicate to management and key stakeholders

 Relationship management - build and maintain relationships with clients & Onshore team

Skill Set:

Technical Skills
 Experienced in SAS Warranty Analytics
 Experienced Base SAS programmer
 Experienced Enterprise Guide / Enterprise Miner User
 Experienced in Analytics Solutions as a developer
Core Competencies
 Preferably experienced in at least one other statistical tool: SPSS, Statistical, R, JMP
 Experienced on using point-and-click applications, such as a Web browser
 Expert level capability in use of desktop software (MS Office Suite, with focus on analytical skills in Excel)
Aptitudes
 Analytics "ndash data miner expert
 ANOVA / Regressions
 Multivariate analysis
 Forecasting
 Survival / Reliability model
 Clustering techniques
 Proactive and team player
 Relationshipmanagement
 Strong Verbal and written communication in English