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Manager \u2013 Order to Cash

Keywords / Skills : Manager , Order To Cash, Procure To Pay, O2C, R2R, Purchase To Pay, Accounts Payable, AP, P2P

6 - 7 years
Posted: 2019-09-19

Industry
ITES/BPO
Function
IT
Role
Customer Service Executive (Voice)
Posted On
19th Sep 2019
Job Ref code
BFS009279
Job Description
Job Description :

Inviting applications for the role of Manager, Order to Cash

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player and should have led a team of ~20 to 25 people and open to do 6 days working.
Responsibilities
In this role, you will be responsible for all the activities related to O2C domain
Validate the Purchase Order (PO) requests from to bill the order
Investigate discrepancies in the PO and invoices with disputes
Manage Order to Cash related to collections and dispute management, implement & adhere to strategy
Interaction with end customers via Calls and Emails for collecting pass due amounts
Meeting collections numbers/targets (monthly/ quarterly/ yearly)
Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
Dispute Handling related to invoice issues
Lead and participate in conference calls with Country / Regional Financial Managers.
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution
Qualifications
Minimum qualifications

B.Com graduation (MBA \u2013 Finance preferred)
Relevant work experience in Order to Cash
Very Good Written and Verbal Communication skills
Proficient in MS Office applications, especially in MS excel
SAP knowledge and experience in generating reports from SAP would be an added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit (https://www.youtube.com/user/GenpactLtd) .


Job Responsibility:


Proactively resolve people issues and ensure that attrition is well below the defined target

Leading operations and spearheading processes for excelling business targets for the Business Unit

Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning,

Utilization and Scheduling, productivity per person, Monitoring, Time management, SU, SOW, BCP,

Reports, Dashboards, other deliverables as required

Implementing short/long term plans for achievement of process objectives.

Driving Continuous Improvement Initiatives

Develop and implement measurement systems and provide insightful analytics around the metrics.

Deep technical expertise and data orientation in Controllership, Management Information System and

Service Delivery

Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery,

raise issues proactively & build relationship, Understand customer issues proactively, fix to get the

delight factor

Set goals for the team and communicate goals on a regular basis

Coach & mentor people \u2013 Motivating team with excellent people touch

Productivity and Process Transformation commitment and upstream improvement opportunities

using Lean Six Sigma. .
Work experience background required( describe work exp of suitable candidates):

Good analytical &communication skills, team management of 6-7 Years

Years of experience( Mention Range):6-7 Years of Team Leading


Customer service background

Excellent Analytical & Communication skills

Self-motivated and execution oriented

Ability to work on Multi Tasks and should be flexible

A mentor for young leaders with an Attitude to learn and excel.

Team worker and should have people/peer management experience

Customer Management exposure and good presentation skills is a must

Leading calls with Clients/ other business functions Independently
Preferred skills and requirements: Team handling Experience


Any Graduate +Preferred MBA

7 years experience with min 3-4 year experience in Inbound customer service\u2026.Banking background in cards

and retail banking will be an added advantage

Strong interpersonal & Management skill.

Ability to work & communicate with people across organizational unit.

Strong analytical skills with ability to problem solving.

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