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Manager \u2013 Content Moderation

Keywords / Skills : Content Moderation, KPO/BPO, Lean, Six Sigma, ITIL, Microsoft office suite, Visio, Customer Management, dashboards, measurement systems

3 - 4 years
Posted: 2019-12-04

Customer Service/Call Centre/BPO
Customer Service Executive (Non-voice)
Posted On
4th Dec 2019
Job Ref code
Job Description
Job Description :

Leading operations and spearheading processes for excelling business targets for the Business Unit
Driving Continuous Improvement Initiatives
Develop and implement measurement systems and provide insightful analytics around the metrics.
Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
Set goals for the team and communicate goals on a regular basis
Coach & mentor people \u2013 Motivating team with excellent people touch
Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma
Reconciliations of client reports
Preparation of dashboards and ability to understand current Business processes and suggest improvements
Minimum qualifications
Graduate (in any stream)
Relevant Experience in KPO/BPO
Strong interpersonal & Management skill
Basic understanding of Lean, Six Sigma, ITIL, ability to work with Microsoft office suite, Visio
Strong interpersonal & Management skill
Customer Management exposure and good presentation skills is a must
Prior experience in Internet based accounts and Customer service industry
LEAN/Six Sigma \u2013 Trained, Tested and Certified
High MS-Office skill (Advance Excel)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit YouTube ( .

About Company

Genpact India
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