Job Opening for Operations Manager/ Team Lead (Education Services) in Chandigarh Post Operations Manager/ Team Lead (Education Services): No of Openings: 01 Qualification: Bachelors or Master Degree in Engineering or Math Experience 2 to 5 Years Salary 25k per month Negotiable Male Candidate Required Work Time US Shift Job Profile: You are responsible for growing and retaining the students and tutors base for LIVE classes and online courses. You will Develop and manage a successful team of tutors to execute LIVE classes and online content development. You will be responsible for screening, hiring, training, and managing the tutors to teach from the center (and home), and monitor them for student success. Partner with top institutes and Universities in India and US, and manage the operations with your team. Focus on results for students with assessment tests, student learning plans, post tests, and progress results. Standardize tutor on boarding process with tutor assessment tests, background checks, and training tools. Develop the content library of textbooks that tutors can readily refer for LIVE classes. You will review and approve the content for quality assurance. Focus on lead generation initiative to grow the student base in close partnership with online marketing and creative team. Expand service offerings (academic and professional skills development courses) and target markets (Geo expansion in USA and other countries). Ensure discipline and work ethics in your team. E. g. reporting on time, start and end of classes on time, motivate people for excellence and positive performance results. Be a strong team lead, who is able to roll up the sleeves to conduct LIVE classes and develop online courses. Review and approve tutor payments based on their class log and content.
T & A Solutions T & A Info Solutions is an offshore software outsourcing company from India offering software development services to Worldwide. We have specialised in providing Offshore development services exclusively for Shipping / Marine industry. Our offshore software outsourcing services and solutions are designed with a focus on secure, scalable, expandable and reliable business systems. We provide high quality services at low costs to our esteem Clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases