Mandatory: Experience in managing L&D/behavioural trainings . Excellent Communication (Oral & Written English) skills. EXCEL& PPT-Inter level Customer service orientation- HIGH
Desirable : Orientation to quality processes & documentation Insurance experience /qualification Training delivery Exposure to assessments & Talent management Coaching
A demanding role within HR - T&D that involves driving the T&D targets working in collaboration with other Talent partners ,supporting the TNA and non TNA training and development programs.This role offers opportunities for Organisation level training and offers flexibility to jobholder to enhance capability, Behavioural training & technical training.& drive the Talent index across relevant verticals The role involves working closely with keys stakeholders to manage the Top talent at junior & mid-levels ,offer support for CDC & Talent cards. Drive strategic initiatives like Diversity, wellness across the organisation
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases