Send me more jobs like this

Manager, Service Design (Mobile Refurbishment Operations) - Noida

Keywords / Skills : Service Manager, Design, Black Belt, Green Belt, Service Operations, Analytics, Quality

5 - 9 years
Posted: 2019-03-01

Job Description
Dear Applicant,

We are urgently looking for Manager, Service Design (Refurbishment Operations) 
Location: Noida

CTC: Up to 8 L.P.A
Full Time Employee

Purpose of Position:

The Service Design expert is expected to work the charter for process design for refurbishment

Operations for augmenting the growth of 2GUD platform’s business either in terms of increased

scale, improved efficiency or elevated quality and service levels.

He/She is expected to work with multiple business stakeholders and develop processes and

execute them keeping the design principles and business tradeoffs in mind for the refurbishment

operations .


He/She will be reporting to Senior manager , Service Design(Refurbishment Operations)

Location of Work :

Noida factory( Central Office & Factory Location)

Duties and Responsibilities:

 Design process changes for factory operations in order to boost efficiencies of scale and

superior service SLAs in terms of turnaround time and quality of product.

 Prepare and sign off standard operating procedures in alignment with key business


 Conduct new pilots for trying out minimum viable products with clearly defined

deliverables on the outcome of the pilot.

 Conduct Time and Motion Studies from time to time to define baseline for Operations

and then work to identify areas of improvement.

 Work on possible externalization charter to expand scale of refurbishment operations for

other verticals

 Closely work with Product, Operations, Analytics and Quality team to implement design

changes through product and ensuring right understanding among Operations

Expected Attributes/Skills/Experience:

 Strong fundamentals of Design thinking or Process driven decision-making approach

 Analytically Strong with Data Driven approach to Decision making

 Strong bias for results and outcomes with high ownership bias

 Good with project management and stakeholder management skills

 Excellent cross functional collaboration skills

 Green Belt/Black Belt/Design thinking certification will be an added bonus

 Educational background in Electronics or Work experience in Electronics/Electronics &

manufacturing will have a preference

HR Manager

About Company

Infotech Explorer India (P) Limited provides computer, Internet and Networking expertise to various entities of businesses. We work with you and your staff to develop the complete solutions for your networking needs. We strive to stay abreast and ahead of our customers' needs. Accordingly, we tailor our on-site support and logistics systems around your requirements. Our staff is well trained, experienced, professional and available 24 hours a day.
Similar Jobs
View All Similar Jobs
Walkin for you