We are urgently looking for Manager, Service Design (Refurbishment Operations)
CTC: Up to 8 L.P.A
Full Time EmployeePurpose of Position:
The Service Design expert is expected to work the charter for process design for refurbishment
Operations for augmenting the growth of 2GUD platform’s business either in terms of increased
scale, improved efficiency or elevated quality and service levels.
He/She is expected to work with multiple business stakeholders and develop processes and
execute them keeping the design principles and business tradeoffs in mind for the refurbishment
He/She will be reporting to Senior manager , Service Design(Refurbishment Operations)
Location of Work :
Noida factory( Central Office & Factory Location)Duties and Responsibilities:
Design process changes for factory operations in order to boost efficiencies of scale and
superior service SLAs in terms of turnaround time and quality of product.
Prepare and sign off standard operating procedures in alignment with key business
Conduct new pilots for trying out minimum viable products with clearly defined
deliverables on the outcome of the pilot.
Conduct Time and Motion Studies from time to time to define baseline for Operations
and then work to identify areas of improvement.
Work on possible externalization charter to expand scale of refurbishment operations for
Closely work with Product, Operations, Analytics and Quality team to implement design
changes through product and ensuring right understanding among OperationsExpected Attributes/Skills/Experience:
Strong fundamentals of Design thinking or Process driven decision-making approach
Analytically Strong with Data Driven approach to Decision making
Strong bias for results and outcomes with high ownership bias
Good with project management and stakeholder management skills
Excellent cross functional collaboration skills
Green Belt/Black Belt/Design thinking certification will be an added bonus
Educational background in Electronics or Work experience in Electronics/Electronics &
manufacturing will have a preference