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Manager - Professional Services

5 - 8 years
Posted: 2019-08-16

Industry
ITES/BPO
Function
Posted On
16th Aug 2019
Job Ref code
148154
Job Description
Job Description :

GENERAL DUTIES & RESPONSIBILITIES• Builds a consulting team and strategy to effectively execute business plan.• Develops consulting offerings to address market opportunities.• Manages key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice.• Ensures Practice provides industry thought leadership.• Responsible for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management.• Ensures generated revenue meets or exceeds plan for FIS Consulting Services Business.• Ensures consulting engagements provide excellent client satisfaction and client loyalty.• Manages consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning.• Provides resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times.• Ensures effective utilization of resources on billable projects, asset development, sales support and thought leadership.• Collaborates with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated.• Attracts and retains talent to meet business needs for practice.• Provides direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.• Maintains quality client relationships to gain referrals for new clients.• Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative.• Willing to travel 30% to 50% (or as needed).• Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelor’s degree in business administration or law or the equivalent combination of education, training, or work experience.GENERAL KNOWLEDGE, SKILLS & ABILITIES• Leadership, management, organizational, and team building skills.• Analytical and problem solving skills.• Ability to build relationships with C-level management, peers and others.• Broad knowledge of regulatory requirements, financial institution operations, and risk management.• Speaks and writes fluently.• Listening skills and ability to ensure open and candid two-way communication.• Ability to expresses both facts and opinions clearly and concisely.• Project management, productivity, planning, and workload management skills.• Negotiation skills regarding complex issues• Ability to work well under pressure and keep emotions under control during difficult situations.• Adaptable and dependable in fast-paced, changing business environments.• Strives for continuous improvement.• Chooses the honest, ethical course of action and is consistent in word and deed.• Relevant certification for area of expertise• Relevant aptitude for area of expertise• Willingness to travel at least 50%FIS JOB LEVEL DESCRIPTIONSupervisory/developing management role – manages the coordination of activities for one consulting service offering having responsibility for results, including costs, methods and staffing. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Has resource management responsibilities for consulting staff and provides guidance to team members within latitude of established company policies. Recommends changes to policies and establishes procedures that affect group. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and policies in selecting methods and techniques for obtaining solutions. Acts as advisor to team members in meeting schedules and/or resolving problems. Develops and administers schedules, performance requirements, and may have budget responsibilities. Typically requires five to seven years management experience in financial services industry or consulting.

About Company

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability
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