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Manager Process Excellence

Keywords / Skills : manager process improvement, t&TQ Manager, manager quality, manager qa, Manager Process Excellence, manager business excellence, manager six sigma, Quality Manager, Process Excellence, Client Satisfaction, Manager Process Excellence, Contact Center, outsourcing

5 - 14 years
Posted: 2019-10-24

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Operations Manager
Other Customer Service/ Call Center
Posted On
24th Oct 2019
Job Ref code
270819008433
Job Description
Driving improvement initiatives that positively impact Client satisfaction & business profitability
Managed at least 5+ improvement projects - CSAT/NPS/Resolution/Cost/AHT etc.
Lean Six Sigma trained, Black Belt certified preferred
Simmi 8467054123

Required Candidate profileTrain, mentor and certify Six Sigma Yellow belt and Greenbelt candidates
5+ years of experience in contact center / outsourcing space
2+ years of experience in people management
Managed at least 5+ improvement projects

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