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Manager - Operations (Voice)

Keywords / Skills : Manager Operations, BPO

10 - 12 years
Posted: 2019-04-08

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
8th Apr 2019
Job Description
We are looking for a Manager - operations that will be responsible for complete operation part. Should have experience in handling 100+ agents.

Responsibilities:

• Candidate should have experience / knowledge with several of business (voice).

• Creation and monitoring of operational metrics.

• Establish and expand relationships with key individuals. Manage client relationships, client visits etc.

• Managing escalations related to people, policies and process.

• Motivate team members, Listen to team members feedback and resolve any issues or conflicts

• Looking after capacity planning, staffing forecast and administration of the operations floor.

• Motivating and inspiring the team to surpass their potential.


Key Skill(s)

About Company

signitive solutions
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