This function is expected to act as the representative for business, technical and functional requirements in the area of IP Packet backbone solutions to support both Mobile and Enterprise services. The function will define the optimal topology of the IP core network to meet a premium service level agreements and industry architecture for next generation IP networks; To evaluate network design and define integrated planning/implementation criteria and guidelines with partners for capacity management and dimensioning of the IP core network; Also would evaluate delivery of IP projects to designed SLAs whilst exploring the most efficient ways to deliver any new functional requirements placed upon the 2G/3G/LTE Mobile Network which includes but not limited to voice, data and other services.
MPBN/MPLS Core Planning and Architecture designed to ensure Uninterrupted voice and data service delivery.
Capacity planning - Perform adequate dimensioning, of all IP nodes, interfaces MPC/EPC related Nodes - in accordance with network growth and projections.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases