Prasanna Holidays embarked on an inspired journey in 1986. We feel a glow of pride to say that over the last 28 years, we have crossed many exciting milestones in Customer Satisfaction.
Here we are happy to present our wide range of Domestic and International holiday tours that combine meticulous planning, comfortable travel, luxurious accommodation, memorable sightseeing and tantalizing cuisine.
Our business is driven by the highest professional and ethical standards, we offer customized service, underlined by personalized attention and care. We make sure that you go back with a truly unforgettable experience and a bagful of happy memories to cherish.
For corporates, ‘Purple MICE’ offers expertise for their MICE related travel needs with innovative planning and precise execution. Top MNCs and Indian Companies and Associations successfully plan and execute their International and Domestic Incentive Tours, Outdoor Conferences, Study Tours, Trade Fair Tours, Team Building and other such Training Programs, Product Launches and more with our team at ‘Purple MICE’
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases