Understand client’s business needs, convert them into analytics solutions and deliver analytics output to clients Developing insights and delivering client business impact in terms of revenue increase, operation cost reduction, working capital reduction etc. Work with clients in implementing the insights to drive business outcomes Responsibilities/Authorities Define/ conceptualize analytics for Finance analytics Offering Follow project plans to execute analytics projects Interact with both internal and external clients and understand their requirements Manage communications, specific to their processes, for multiple levels of management, including executive level communications Discuss results/ideas with Accenture and its clients Identify opportunities to link analytics with industry insights and client business impact Conduct deep-dives into underlying assumptions and quantitative details of all analyses and make recommendations based on developed insightSkill Set:
Experience of a minimum of 9-12 years, experience of working in Business Finance˼orporate Strategy Business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements Collaboration Skills to work across multiple stakeholders; business leaders, delivery leads, account management and operational excellence teams and promote effective cross-team working Advanced reporting / report planning skills to put a monitoring and reporting framework in place and execute it on a periodic basis for all stakeholders
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases