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Manager Delivery Operations - Food,Groceries - Gurgaon - (Job Id:3279)

Keywords / Skills : Delivery, E-Commerce, Food Delivery, Grocery, Mega Retail, Groceries, Swiggy, Zomato, bigbasket, ubereats, Amazon, flipkart, fedex, Grofers

4 - 8 years
Posted: 2019-08-12

Job Description
  • Responsible for managing at least 20 Drivers with their Deliveries early morning in Gurgaon ( 4 am onwards)
  • Handling the entire Delivery operations from Mega Store to Customers (Residential Hubs, Societies)
  • Organise the team of Delivery boys / Riders deliver Groceries.
  • Run retention programs for Delivery boys in a cost effective manne
  • Coordinate with the riders to arrange a call to resolve their issue
  • Resolve rider issues within specified time
  • Built efficiency in support processes for improving rider experience
  • Analyze rider performance metrics and drive supply team for controlling parameters.
  • Define rider service quality parameters for better customer and merchant experience
  • Maintain the order delivery time and provide customer satisfaction.
  • Coordinating with vendors and riders.
  • Handling operational functions like pre-shifts staff briefings, creating the duty roster with allocation, shift management, Inventory management and daily sales report.
  • Actively involved in overseeing store operations, thereby ensuring availability of stock while maintaining the inventory level.
  • Designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees
Candidate Profile:
  • Preferably should have worked in a food delivery company or other delivery companies.
  • Team leader with excellent communication &problem-solving skills
  • Preferably should have worked in a food delivery company or other delivery companies.
  • Proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas
  • Possess excellent interpersonal, communication and organizational skills with proven abilities in team management.

Experience: 4-8 years of experience in handling the delivery operations.

Subject/Job Id : Manager Delivery Operations - Food,Groceries - Gurgaon - (Job Id:3279)

How to Apply?


Email your resume with Subject Line: Manager Delivery Operations - Food,Groceries - Gurgaon - (Job Id:3279) to : jobs at thesearchhouse dot com ,then you call on Jyoti/9811112343



About Company

Our client is India’s first and largest electric shared transportation mobility service, offering affordable, convenient rides in all-electric vehicles connected to Metro stations and nearby localities facilitating tens of thousands of commuters every day. Founded in 2015, providing an environmentally sustainable solution to the first and last mile transportation opportunity in urban cities.The company leverages the best of technology, and innovative solutions for the mobile technology platform to provide the most convenient, transparent and economical short distance travel solution. As the company is growing in leaps and bounds they are now developing their own ERP and Mobility platform to provide value added services and facilities to the commuters/customers.
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