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Manager - Business Excellence

Keywords / Skills : "Business Excellence", "Telecom", "Black Belt", "Excellent communication"

8 - 13 years
Posted: 2019-05-02

Customer Service/Call Centre/BPO
Other Customer Service/ Call Center
Posted On
2nd May 2019
Job Description
Job description :

Key areas of responsibilities:

Manage and execute high impact business / organizational projects which are cross functional in nature.

Generate business impact / client value adds through Continual Improvement initiatives or transformational thought process

Support all geographies in Continual Improvement initiatives.

Support all other Business Excellence initiatives e.g. CSAT, Internal Customers Satisfaction (ICSAT), Operations Self 
Alignment of organizational metrics to Excellence frameworks.

Implement strong governance to address Operations Quality and Improvement projects and initiatives.

Build team capability.

Six Sigma Black Belt certified Must

Desired skill sets:

Strong Program management skills.

Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc.).

Knowledge of ISO9000, ISO27000, HIPAA is added advantage.

Work experience as Quality consultants will be an added advantage.

Capability to train and conduct workshops in Business Excellence.

Ability to identify process re-engineering requirements against end to end service provisioning.

Ability to work across various geographies.

Customer facing and interaction abilities.

Should be willing to work in Night shifts.

If Interested share ur updated resume to [HIDDEN TEXT]


HR Executive

Contact No : 9480027119

About Company


Vibrant HR Consultancy Services is a professional recruitment firm catering to the needs of various companies across verticals. Vibrant is based out of Bangalore & services clients across India. Since our inception, we have been in the business scenario with a mission of serving the companies with the speed and quality that is required.
About Recruiter
HR Executive
Vibrant Hr Consultancy
Skills I hire for Medical rep,Legal,operations,customer support
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