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Customer Service/Call Centre/BPO
Posted On
21st Aug 2019
Job Ref code
Job Description
Manager Process Excellence (Shipping Domain) Candidates Expectation : A seasoned 8+ Yrs experienced BPO leader , certified BB professional from Renowed Institues (ISI/ASQ) with hands on experience in Driving process excelllence in Shipping and Logistics Domain - International geography exposure. Should have individually driven High impact 4+ End to End Projects with good domain expertise in Shipping. Good stake holder management skills required. Strong in transformation, latest technologies and Automations tools JD Co-ordinate with various team members, delivery teams to meet all the role related activities in a timely manner. ? Interact with clients, customer leaders, prepare reports, maintain trackers, make presentations as per role requirements. ? Drive Thought Leadership Exercises, IdeaMax Sessions, conduct brain-storming exercises and solve problems basis client escalations, SLA miss, penalties or CSS feedback etc. ? Mentor projects and close completed projects with customer endorsements in Impact. ? Perform audits, facilitate Monthly Reviews as required. Willingness to work in global timings.

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