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Management Trainee - Customer Service - Marathi

Keywords / Skills : Management Trainee, Customer Service, Customer Care, Customer Support, TraineeTechnical Support, Customer Care Executive

Posted: 2019-12-08

Industry
ITES/BPO
Function
Operations
Posted On
8th Dec 2019
Job Ref code
HIG004082
Job Description
Job Description :

In this role, you will be responsible for Drive Continuous Improvement and Develop a strategy for team to reach organization goal.

. Monitor team members and able to provide guidance whenever needed
. Manage the flow of day-to-day operations
. Create reports to update the company on the team's progress
. Rapport building with the internal & external stake holder
. Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
. Ensure that the highest possible levels of customer service are delivered at all times
. Assist the Manager as and when necessary to make the business run effectively and efficiently
. Communicate clear instructions to team members
Qualifications
Minimum qualifications

. Graduation in any stream except B.Tech and Technical Graduation & Law
. Relevant experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support
. Fluency in reading and speaking in Marathi

. Relevant experience in Team Handling/ people facing role. Proven track record for managing 15 to 20 resources and keeping an engaged workforce
. Insurance knowledge and ability to understand and interpret Insurance terminology
. Well versed with MS Excel, MS Word, MS PowerPoint
. Good analytical and problem solving skills
. Ability to communicate verbally and through emails/Phones with businesses
. Proven ability to build effective working relationships with clients & internal stakeholders

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit (https://www.youtube.com/user/GenpactLtd) .



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