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Managed Service Support Analyst (Job Code : J41096)

Keywords / Skills : unix, SQL, Support Analyst

4 - 5 years
Posted: 2019-06-13

Software Engineer/ Programmer
Posted On
13th Jun 2019
Job Ref code
Job Description
Job Description
We are looking for Application Support Analyst to perform a variety of tasks. The desired candidate should have very strong expertise in BSS area of Telecom field and should have a right mix of Operations Management and IT Skills.

Key tasks include:
•Running Operations Tasks / Daily check list task when required.
•Managing Charging, Provisioning and Billing Operations.
•Automating the Operational task and processes.
•Automating the System health check monitoring.
•Introducing new quality checks to identify issues proactively, suggesting improvements to existing processes.
•Ensure meeting production SLA`s and KPI’s.
•Preparing service reports to Manager and Client.
•Preparing MIS reports related to Billing, Usage, Usage Rejects, Collection etc to Client.
We are seeking natural problem-solvers, who enjoy customer contact and are good team players.

This is an excellent opportunity for anyone who enjoys working in a client-facing environment.

Should be flexible to work in 24*7 shifts.


The ideal candidate will have around 4-5 years of experience in Customer Care and Billing Operation with strong technical, analytical, interpersonal and problem solving skills. Experience in setting up billing operations processes is preferred. Shell scripting in Unix will be an added advantage, Experience of working in quality management/auditing (CMM/ISO/ITIL) would be preferred but not mandatory. Should be able to provide quick incident resolution. Attention to detail is a key requisite. Experience in deployment of a billing solution will be an added advantage.

Technical skills required:
Excellent SQL Oracle DBMS
Unix & Shell Scripting knowledge Telecoms BSS Knowledge

Key Skill(s)

About Company

"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is India’s Recruitment Agency’s Industry Organization Home page :"
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