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Maintenance Renewals Data analyst

Keywords / Skills : Maintenance Renewals Data analyst

Posted: 2019-04-23

Role
Other Roles
Education
Other
Posted On
23rd Apr 2019
Job Ref code
96925963
Job Description


Our Team

The Subscription Management Group is an important group at Informatica as we contribute toward the revenue targets for the company as well as award winning customer satisfaction. Our job is to ensure that customers renew and buy more. We achieve this by understanding what our customers own, what they are using and what future projects they have to ensure an expanded Informatica footprint.

 

Your Opportunity

Reporting to the Associate Director, Maintenance Renewal Operations, the Subscription Data Analyst is responsible for assisting in the validation of all renewal opportunities from creation to close.  Additional responsibilities include assisting in the design and management of queries and reports that provide licensing and usage data.

Your Responsibilities
  • Communicate effectively and efficiently
  • Assist in the review of customer contractual subscription terms and conditions
  • Handle opportunity and account analysis
  • Provide a clear picture of what a customer owns at the opportunity and account level in SFDC (Salesforce)
  • Analyze multiple opportunities to get a clear picture of licensing and ownership
  • Analyze metadata across multiple orgs to paint a picture of health of the customer
  • Compare and contract usage data vs licensing data to determine if a customer is over or under deployed
  • Understand metadata trends and how they lead to upsell

 

Your Qualifications
  • 2 years’ experience in related field
  • BA/BS or equivalent educational background
  • Excellent interpersonal and communication skills
  • Strong quantitative, analytical and problem solving skills
  • Ability to investigate and understand data discrepancies and reporting issues
  • Experience with SFDC and reports within SFDC
  • Exceptional attention to detail with the ability to meet aggressive deadlines
  • Experience in MS Office applications (Excel, Word, Outlook)
  • Experience with business application software


 

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