We are looking for Marketing Manager , Senior Executive Marketing for Mumbai Location : A minimum of 8+ years experience in marketing, with strong IT services marketing knowledge;
Strategic thinking and internal/external customer orientation
Deliver on tight time schedules, milestones and profit
Strong communication and presentation skills
Team player working across Global Marketing team, GBLs, BUs and SBUs
Written and verbal communication, including being able to work on out of the box presentation and plans.
The ability to conduct cost/benefit analysis.
Business case development.
Modeling techniques and methods.
Team player across COEs.
Role & Responsibilities:
Should be able to think out-of-the-box to contribute towards creating the right buzz around the target audience
Should be able to contribute towards marketing strategies thereby enhancing market positioning,
Should be able to work cooperatively as part of a team to meet business deadlines
An effective written and communication abilities
Should be flexible & highly detail oriented attitude - good team player
Should have good understanding of IT sectors and understanding of leading edge technologies
Supporting the market facing business units with key collaterals, case studies with excellent matrices and value propositions. Creating business presentations, customer references, case studies, website management, white papers, e-mailers, articles/editorials, thought leadership event based participation and sponsorships
Support marketing programs for each of the verticals that include
a. Manufacturing & Automotive b. Energy & Utilities c. Consumer Product & Retail Developing and executing integrated marketing programs across sectors and enabling the sales team with marketing collaterals
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases