L.A. stands Layered Architects, associating oneself with Products and functionality of all the 7 layers of the Open Systems Interconnection (OSI). L.A. has implemented and over the years, practiced expertise on products and services from Layer 1 to Layer 7 of the OSI. Be its Passive Cabling in an Infrastructure project or Application Layer Service in a Data Center Setup, we have executed all projects with a very controlled approach. This is a key differentiator for L.A. from other various Network Integrators in India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases