Job Description Experience: 10-15 yrs Job Location: Pune Notice Period: 30 Days Skills Advanced knowledge of Solaris and Linux platforms Strong knowledge of various recovery solutions for UNIX and Linux platforms Strong knowledge of operational best practices System updates, configuration, vendor best practices, etc. Proficient in multiple of the following: General networking skills Virtualization General Storage Knowledge Familiarity with AWS and Azure Familiar with various SAN solutions and their connectivity to the system
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases