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Keywords / Skills : Vendor Evaluation, Customer Experience, Use Cases, SFDC, CRM, Business Case

2 - 7 years
Posted: 2019-07-22

IT/Computers - Software
Software Engineer/ Programmer
Posted On
22nd Jul 2019
Job Description
Job Description

Roles and responsibilities

Job Description


Sourcing Guidelines-

Only Diversity Candidates

Only Full Time Grads

Only Functional consultants with Implementation Experience- Ideally end to end implementation candidates

Principal Duties

And Responsibilities: Lead customer experience assessment, channel analysis, KPI definition, solution and vendor evaluation in the CRM space

Conduct CRM Marketing capability assessment, prepare target CRM operating model, functional blueprint, use cases, create and articulate business case for CRM solutions and explain the value proposition to the client

Business requirements analysis , process & solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution

Provide probable solution options for customer engagement, sales & customer service processes and functional architecture and act as an SME for full scale CRM implementation

Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro- actively identify existing or pending knowledge gaps and act to address them

Qualifications: Bachelors degree in related field or equivalent experience. MBA is preferred

One or more certifications in SFDC -Marketing cloud (good to have in additional SFDC Certifications)

Experience: CRM Functional Consultant with 2+ years of experience in Marketing cloud implementation (4+ years of total CRM implementations experience) with deep functional, industry and client facing experience

Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading and coordinating solution design and deployment across multi-dimensional team

Key Competencies In-depth understanding of the capabilities and constraints of the SFDC CRM application is a MUST and need to be SFDC Marketing cloud certified

and Skills: In-depth understanding of omnichannel CRM functional capabilities including customer engagement, sales, service, community, CPQ, Field Service, Analytics and integration with digital channels

Good to have understanding of Vlocity Industry Cloud Applications capabilities. Vlocity is one of Salesforces fastest growing partners

Good to have understanding or working knowledge on other CRMs; SAP, Oracle, Microsoft Dynamics, Pega

Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems

Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution

Functional industry experience of at least two industries

Extensive Project management, client facing and negotiation skills

Additional Information: San Francisco/Boston (US) location to be preferred. Salesforce skills to be preferred over standard Sales and Service experience




About Company

Brighter Resource Consulting Private Limited is a leading HR consulting firm connecting right candidates with their dream jobs. We are specialized in IT / ITES & Engineering recruiting across all levels. Pls visit or write to [HIDDEN TEXT]
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