About GyanSys: - GyanSys Inc. is a Global IT systems integrator with headquarters in USA with delivery center's in India and Philippines. We provide consulting service in different solutions on SAP (Gold Partner & AMS Certified Partner), Salesforce (Cloud Consulting Partner) and Microsoft (Gold Partner) platform. Since company inception 13 years ago, GyanSys delivered several successful engagements across 100+ customers globally. Feel free to follow us on social media for latest company updates an
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases