Passport is Mandatory Skills Bachelors or Masters degree in Computer Science or related field 3 to 8Yrs. Experience in implementing SAP HR PA,PM and Payroll Excellent communication, verbal and written skills Excellent communication, verbal and written skills Advanced in business process analysis, requirements capture, handling change management and keeping up-to-date with domain needs Advanced knowledge of Human Resources Recruit to Retire processes Advanced knowledge of Employee-Se...
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases