Job Desc: On-going Change Requirement needs to be implemented in the existing objects. New WRICEF development Incidents to be monitored Debugging of objects. SAP ABAP Developer Good ABAP Syntax Knowledge OOPS hands on knowledge to implement MVC framework in custom programs. Quality tools ATC, SCII etc Hands -on expereince on User Exit / BADI / IDOC / ALE / SmartForms Good Debugging skills. Client interview mandatory Location: Only at Pune for SLB office
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases