GreenTuple is a business service provider dedicated to support firms in expanding the scope of their information, process, and production networks. Our expert brains strategise and guide firms operations in the sectors of Information Technology, Engineering and Management. GreenTuple nurtures your goals to fruition with an efficient workforce. Our specially chosen and trained brains provide your business with tailor made solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases