GlobalSoft delivers cutting-edge technology products and consulting services to users of Informatica MDM technology. We have the industry's deepest expertise in Informatica MDM, based on years of outstanding client service and a proven track record of successfully helping software vendors across a wide range of industry segments meet their systems needs. Company URL: www.globalss.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases